POLICIES AND PROCEDURES
Event Changes
Every
aspect of every event is subject to change at any time. In
general we will not plan on changing any major aspect of
any event unless there is a specific reason to do so, particularly
after anyone has registered for that event, in order to minimize
any negative effects of that change. However, we must also
be able to change our events at any time in response
to changing conditons.
All changes to any event will be
listed on the appropriate Updates page(s).
We will also e-mail the registered
participants
of
the affected event(s) about about any significant changes
promptly after they are
enacted, such as
changes to our starting or
ending
locations, supported
hotels,
transportation
staging points, or use of specific public transportation
carrier schedules, particularly if these changes might
affect their personal transportation plans.
Some necessary changes
are beyond our control however and we can not be responsible
for the results of any change, such
as any participant having to change
or cancel any reservations made on any long distance public
transportation
services or at any supported hotel. We
also can not be responsible if any prospective participant
misses an important
change because they were not registered for the event
at the time the change was implemented. Yearly
Event Changes
In general, our events will remain the
same year after year.
This includes
such considerations as our route, our
rest stop locations, and our facilities
and
services
in
each
town. Regular changes to our events will generally be
of a "maintenance" type nature in response to advice
and suggestions for improvement from our participants and
local
resources.
Why You
Don't Want Yearly Changes
We won't even begin to try and explain the
almost insurmountable amount of work necessary to
put together a high quality cycling event. When other
cycling events change their stopping towns,
rest stop locations, and/or route year after year they
risk not only
your safety but your enjoyment and the
quality of your experience as well because of all
the problems that can and will go wrong from all the
new unknowns.
Both our routes and our supporting facilities and services
have been proven to be outstanding by our previous participants.
By keeping most aspects of our events the same year after
year, we continue to improve the amount and quality
of our services for our participants by developing stronger
and deeper relationships with each one of these communities
we pass through. In addition you will know our plans well
in advance so you can make your personal preparations accordingly.
Rather than setting up new stopping
towns, rest stop locations and routes year after year, we
feel that our time and resources are best spent improving
the level of
services for our participants. Based on our surveys after
our events,
our average customer satisfaction
is 8.5 out of 10 and many people have given us a perfect
score of 10 out of 10. We run absolutely world class cycling
events!
Ask
yourself which experience you'd rather
have – one that is the culmination of years
of continuous improvement built upon previous successes
- or one where no one truly knows what the
quality of your experience will really be like because
they've never done it before and have no previous
experience or idea of what to expect.
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