POLICIES
AND PROCEDURES
Refunds
WE
DO NOT ISSUE ANY REFUNDS AT ANY TIME FOR ANY REASON
THERE ARE ABSOLUTELY
NO EXCEPTIONS TO THIS POLICY AT ANY TIME FOR ANY REASON
Our
refund policy applies to all fees collected - both the main registration
fee and all extra services and merchandise.
We will not be responsible for any non-refundable fares you purchased on
a local or long distance public transportation carrier as part of your individual
transportation arrangements or transportation services for that event.
- Click Here for
more information about changes and cancellations.
Travel Insurance
If you do not participate and would like a refund you
MUST purchase an individual travel insurance plan, which will
reimburse you according to the plan coverage. Many plans are very reasonably
priced.
As part of your initial online registration you will have the option to
purchase an individual travel insurance plan offered through RegShield. This
plan must be purchased as part of your initial online registration - it cannot
be added later.
If do not purchase the RegShield plan online or register using the paper
registration form you can still purchase an individual travel insurance plan. Click
Here or visit https://www.travelexinsurance.com/quote/?nc=1 to
get the details and benefits of the plan offered through Travelex Insurance,
get a quote, and purchase coverage.
Force Majure
No refunds will be issued in the event we must modify any part of an event
or are completely unable to run an event due to circumstances beyond our
control. These
circumstances
include
but
are not limited to disasters (natural and/or man made), government mandates
and regulations, pandemics, war, acts of terrorism, strikes, civil disorder,
curtailment
of transportation
facilities, or acts
of
God. In this circumstance your existing registration for that event will
be honored as a credit toward any future Bicycle Illinois and Bike Wisconsin
event,
service,
or merchandise item that will never expire.
Why
Can't You Issue Refunds?
Organizing these events is our full-time job as it takes an incredible amount
of time and work to ensure a smooth, well organized event. The vast majority
of your registration fee actually goes to pay for the preparation for the
event, not the event itself.
We only have ONE opportunity to earn our money every year by running
the event. There is always a risk of not being able to do so for reasons
beyond our
control such as forest fires, tornadoes, civil unrest, and most recently,
a world-wide pandemic.
We are not owned by a multi-million dollar corporation and unfortunately,
no insurance company can offer an event cancellation protection in case an
event
must be cancelled due to a pandemic.
Quite simply if we cannot run an event and had to offer refunds we would
go bankrupt. We cannot take that risk, particularly due to situations beyond
our control - no one would. Instead, we must rely on offering future credits
that will never expire.
We sincerely appreciate your understanding about our refund policy.
|