| POLICIES
AND PROCEDURES
Registration Changes
 It
will be your responsibility to contact us as soon as possible
to request any changes or updates to your information
after your initial registration. We will make all reasonable
attempts to accommodate
your request but cannot guarantee we will be able to
do so and this also strongly depends on when you
place your request.
All change requests must be received in
writing by email or postal mail or must be personally
accepted
over the phone
(voice mails are not acceptable) and
will not be valid until they are confirmed by us.
If you cancel an item with limited availability
that is sold out (such as a seat
on a bus for a transportation service) and we have a waiting
list for an item, we will immediately offer your item to
another person
on
our
waiting list
and
another
item
may not be available in the future.
You may exchange/transfer your event
registration with another person for any event. We
will charge a $75.00 administrative fee for all registration
exchanges/transfers and reserve
the right to do so for all other registration
changes. The administrative fee covers the costs of us processing your registration
and also prevents people
from planning on registering for an event at a lower rate just to transfer it
later. The replacement person must complete a registration
form
and
submit full
payment to us. After
we receive full payment from them we will remit your registration
refund to you minus the administrative fee and any unrecoverable
costs as appropriate.
If an event is sold out and you need to exchange/transfer
your registration we can help you resell it to another person
on our waiting list. However, we cannot guarantee that your
space will be resold. If there are no registration
limits for an event or if
has not sold out we will not assist you finding someone to
exchanges/transfer your registration to, you must find someone
to transfer it
on your own, and you cannot use any Bicycle
Illinois or Bike Wisconsin social media platform
to promote a transfer opportunity.
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