UPDATES
Registration
Procedures for Postponed 2020 Participants
Hi
everyone, we wanted to let you know how to register
for our events by applying your credit from
the events we had to postpone in 2020 due to the
Coronavirus pandemic. We want to offer you as much
accommodation, flexibility, and transparency as possible,
and make the process as easy as we possibly can to
apply your credit moving forward.
Please do not hesitate to let us know
if you have any questions or need anything else.
For the fastest possible service, PHONE
CALLS ARE ALWAYS BEST IN EVERY SITUATION.
Our toll-free number is (877) TOUR-ILL [868-7455].
We sincerely appreciate your
understanding of how Covid 19 affected our small
business and personal livelihood for us, our employees,
and our families after the unprecedented year of
2020. Because of you and your consideration
we are still in business and look forward to serving
you for many years.
Thank you again for everything and
let's get ready to hit the road!
Robert S. Layton
Owner
Online Registration Through
RaceRoster.com
Even though you had previously registered in 2020, we still need you to re-register
for this year’s events through our online registration system at RaceRoster.com.
Unfortunately all registrations must be completed online, we cannot accept any
registrations for postponed 2020 participants through a paper form.
Credit Amount
Your credit amount is the total amount we received from you when you originally
registered for all 2020 events minus any amount you have already
used to re-register for any other event. Your credit amount does not include
any sales tax or RaceRoster.com processing fees you may have paid when originally
registering
in 2020 (more information about taxes and processing fees listed below).
Your credit amount will never expire.
We want you to be able to participate in our events
when it's convenient for you, whether it's this year
or any time in the future. We do not believe in you
paying for something without us having the
opportunity to
provide
it for you.
Promo Codes
Every individual participant will receive a unique promo code which you will
use in RaceRoster.com at
checkout that has a value equal to your credit amount.
You can use your promo code in the following ways at no additional cost:
- To register yourself for any Bicycle Illinois
or Bike Wisconsin event, service or merchandise
item we offer, even if it was not the one you
had originally registered for in 2020.
- To transfer your registration to someone else.
You may give your unique promo code to anyone
else for them to use when they register, effectively
transferring your registration to them. Unfortunately,
we cannot assist you finding someone to transfer
your registration to and you cannot use any Bicycle
Illinois or Bike Wisconsin social media platform
to promote a transfer opportunity.
Price Schedules, Dates, and Deadlines
We will honor the original 2020 season pricing schedule for all
postponed participants who have not already re-registered for one of
our events with the exception of our RAGBRAI Transportation
Service (described
below). The pricing schedule
for 2020 postponed participants is listed under the "Prices and Deadlines" information
for each specific event online, and has discounted rates and extended registration
deadlines from our current price schedule. This pricing
schedule applies to every event, service, and merchandise
item we offered in 2020, including both the event registration fee as
well as all other extra services and merchandise items such as transportation
services, towel service, and the mechanical support plan.
Unfortunately, we can only allow postponed participants
to register for an event at the original 2020 pricing
schedule once. However, if you register
for an event at a lower rate than you did in 2020 (such as if you register
earlier), you can keep the difference as
a remaining credit amount that will never expire.
You can
then redeem that credit amount as a discount
to any other current event, service, or merchandise
item we currently offer at the current event
pricing
level. For example, if you had originally registered
for an event at $479.00 in 2020 and register
for another event at $100.00 this year,
you will still have a $379.00 remaining credit
amount.
2020 RAGBRAI Transportation Service Participants
Only
If you had originally registered for
our
RAGBRAI
Transportation
Service
in 2020,
we will honor the original rates for this service
for you (or anyone you want to transfer your
credit amount to) and also guarantee you a seat
until 11:59 pm CST March 15th every
year
until you use your credit amount. We feel it
is our duty to provide you with the service you
have
already paid
for even
though we expect the rates for this service to
continue to significantly increase
every year. If you register before the RAGBRAI
route and our full price schedule is announced
your registration will still be in full and not
on an initial deposit basis.
After 12:00 am CST on March 16th you can still
use your credit amount for a discount off our
current RAGBRAI Transportation Service rates,
but you will need to pay the difference between
the current rates and those from 2020.
This policy ONLY applies to people
who had originally registered for our
RAGBRAI
Transportation
Service
in 2020. If
you had originally registered for another event
in 2020 and want to use your credit amount
to register for
this year's
RAGBRAI
Transportation
Service
you must do so at the
current rates due
to
significantly
increasing
costs.
Individual Information
If you still have a remaining
credit amount, you will receive an individual email
listing your name, credit amount, a unique promo
code to use when registering online through RaceRoster.com.
You will also receive the current access code to
register at the 2020 price schedule if you
have not
already
re-registered for one of our events.
If
you do not receive
this email please contact us immediately and
we will promptly resend you this information.
Also please let us know if you believe your credit
amount is incorrect and we will promptly
look into it for you.
2020 Participant Registration Categories
and Access Codes
If you have not already re-registered
for one of our events, you should
use the special sub-events on RaceRoster.com
labelled "for
postponed 2020 participants only" to register
at the 2020 pricing schedule. These sub-events
will initially be grayed out and have a blue
icon with a white closed lock next to them that
says "ACCESS CODE ONLY" in order to
prevent the general public inappropriately using
them. You will need to enter the access code
included in the email you receive from us before
you can select them. If you did not receive this
email please contact us and we will
promptly resend you this information. You should
enter this access code into the field under "Unlock
access code-only sub events" in the upper
right hand part of the form and then click the
black button labeled "Validate". After
the access code has been accepted, the sub-event
will become available by turning black and the
lock icon next to it will become green, the white
lock will become open, and will say "UNLOCKED".
2020 RAGBRAI Transportation Service Participants
Only
You will also receive a special, additional access
code which will allow you to register
for our RAGBRAI Transportation Service at the
2020 pricing schedule until 11:59
pm
CST on
March 15th. This access code
will only be distributed to people
who had originally registered for our
RAGBRAI
Transportation
Service
in 2020, will not be valid for any other event,
and will expire at 12:00 am
CST on
March 16th.
If you have already re-registered
for one of our events, you will not
receive any access code since you cannnot
re-register
for more than one event at the original 2020
pricing schedule. However you can still use your
remaining
credit as a discount for any event at the current
pricing schedule.
Registration and Promo Code
Usage
After you select the appropriate sub-event you should complete the registration
form. At the bottom of the registration form,
you should enter your unique promo code included
in the email you received from us into the field
under "Enter promo code or gift code".
This will apply your credit value to your registration
as appropriate.
DO
NOT ENTER YOUR CREDIT CARD INFORMATION INTO
THE ONLINE REGISTRATION FORM IF YOU DO NOT
EXPECT ANY ADDITIONAL CHARGES. Contact
us for help instead.
Individual promo codes may only be
used once. If you do not use your full credit amount,
we will issue you a new promo code with a value equal
to your remaining credit amount since your initial
promo code will no longer be valid.
We will track and verify the usage
of all credit amounts, promo codes, and sub-events
for postponed 2020 participants to ensure they
have been used properly. If there are any problems,
if
we have any questions, or if we do not properly
receive any additional amount due we may follow up
with you,
and we reserve the right to refuse any registration
if it has been completed improperly.
We will not issue
any refunds at any time for any reason for any
part of your credit value
after you have used it to register. If you
do not participate and
would
like a refund you MUST purchase an individual travel
insurance plan, which will reimburse you according
to the plan coverage.
- Click
Here for more information about
our refund policy.
Taxes, Processing Fees and
Add-Ons
Even though you will register online, you will not pay any taxes or additional
RaceRoster.com service fees for any total amount that is less than or equal to
your credit amount because you already paid these when you originally registered.
If your total registration amount is
more than the value of your credit amount you will
be
responsible
to pay any additional amount due on your own. You
will also need to pay any applicable taxes and additional
RaceRoster.com processing fees on the additional
amount, but not on any amount already covered by
your credit amount.
For example, let’s say you have
a credit value of $429.00. While registering for
a full tour with a price of $429.00 you decide to
add the additional towel service for the full tour
for $36.00 for a total amount of $465.00. After using
your promo code, you would still need to pay the
additional $36.00 yourself as well as taxes (if applicable)
and the RaceRoster.com processing fees on the additional
$36.00. However you would not need to pay taxes and
the RaceRoster.com processing fees on the full amount
of $465.00.