Chicago Skyline from the Bicycle Illinois Ending Location
 

POLICIES AND PROCEDURES
Supporting Bike Shops

Shipping Documents and Additional Labelling Considerations
Before the Start of the EventAfter the End of the Event


We highly recommend using the services of our supporting bike shops when shipping your bicycle. Using them to help arrange and schedule all of the logistic details will make the shipment process significantly easier and more convenient than doing it on your own. You will minimize possible damages and be assured that your bicycle will be waiting for you when you arrive ready to ride, you won't have to worry about having enough time to accomplish everything necessary in time, and you can always talk to a real live person to track the progress of your bicycle shipment or in case of any questions or problems. Our supporting bike shops' top priority is making sure your bike is shipped safe and sound and their dedicated, professional staff looks forward to working with you, and on your bike!

  • Click Here for more information about handling any aspect of boxed bicycle shipments yourself on your own.

Specific information about bicycle shipments to and from our supporting bike shop in each stopping town will be listed under the information for that specific bike shop.

Shipping Documents and Additional Labelling Considerations
You should check with the bike shop to see if your specific shipping documents are included in their fees, if they will generate them for you, and how they will provide them to you (mail, email, in shop, etc.). If not, you will need to generate and/or attach your shipping documents on your own.

  • Click Here for more information about shipping documents.
  • Click Here for more information about additional labelling considerations.

Before the Start of the Event
To ship your bike to our starting town before the start of an event you should call our supporting bike shop there and talk to the repair department to schedule a boxed bicycle build. You will need have your bicycle disassembled, boxed, and shipped from your local bike shop to our supporting bike shop on your own.

All of our supporting bike shops will be able to receive in your boxed bicycle shipment, unbox it, and reassemble your bike to pre-ship condition. They can also look over it and fix or replace anything necessary to ensure a week free of any unforeseen mechanical problems. As long as you ship it within their specified time frame they guarantee that it will be ready to ride when you come to pick it up.

If you shipped your bicycle in a cardboard box they will discard it for you. If you are using a reusable shipping container and you will be shipping it into and out of the same bike shop before and after the event, they may be able to store it there instead you having to transport it with you during the event itself.

  • Click Here for more information about bicycle shipping containers.

After the End of the Event
After the end of the event, you should drop off your fully assembled bike to our supporting bike shop and they will disassemble it, box it up, and ship it out for you.

To ship your bike from our ending town you should call our supporting bike shop there and talk to the repair department to schedule a bicycle disassembly and boxing. If you are not shipping your bike using your own reusable shipping container you should verify whether or not you need to provide a cardboard shipping container yourself. Most bike shops will provide you with a free cardboard bicycle box as part of their disassembly and boxing service. You will also need to make arrangements to your bicycle received, unboxed, and reassembled on your own at your local bike shop.

Depending on the schedule of the supporting bike shop it can take up to a week for them to disassemble and ship out your bicycle. This does not include the transit time it takes for your boxed bicycle to travel to your local shop.

Chicago Bike Shop
The Chicago bike shop is often closed when our events begin and end or our transportation services depart and arrive in Chicago. As a result we can pick up and/or drop off your bicycle and reusable shipping container (if applicable) there for you for an additional fee if you will not be able to do so yourself before or after the event.

  • Click Here for more information about our Chicago bicycle shipment pick up and delivery service.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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