POLICIES AND PROCEDURES
Supporting Bike Shops
Documents and Additional Labelling Considerations
the Start of the Event • After
the End of the Event
We highly recommend
using the services of our supporting
bike shops when shipping your bicycle. Using them to help
arrange and schedule all of the logistic details
the shipment process significantly easier and more
convenient than doing it on your own. You will minimize
possible damages and be assured that your bicycle will be
waiting for you when you arrive ready to ride, you won't
worry about having enough time to accomplish everything
necessary in time, and you can always talk
to a real live person to track the progress of your bicycle
shipment or in case of any questions or problems. Our supporting
bike shops' top priority is making sure your bike is shipped
safe and sound and their dedicated, professional staff
looks forward to working with you, and on your bike!
Here for more information about handling
any aspect of boxed bicycle shipments yourself on your
about bicycle shipments to and from our supporting bike
shop in each
be listed under the
information for that specific bike shop.
Additional Labelling Considerations
You should check with the bike shop to see if your
specific shipping documents are included in their fees,
if they will generate them for you, and how they will provide
them to you (mail, email, in shop, etc.). If not, you will
need to generate and/or attach your shipping documents
on your own.
Here for more information
about shipping documents.
Here for more information about additional labelling
Before the Start of the Event
To ship your bike to our starting town before the start
of an event you should call our supporting bike shop there
and talk to the repair department
to schedule a boxed bicycle build. You will need have your
bicycle disassembled, boxed, and shipped from your local
bike shop to our supporting bike shop on your own.
All of our supporting bike shops will be able to receive
in your boxed bicycle shipment, unbox it, and reassemble
your bike to pre-ship condition. They can also look over
it and fix or replace anything necessary to ensure a week
free of any unforeseen mechanical problems. As long as you
ship it within their specified time frame they guarantee
that it will be ready to ride when you come to pick it up.
If you shipped your bicycle in a cardboard box they will
discard it for you. If you are using a reusable shipping
container and you will be shipping it into and out of the
same bike shop before and after the event, they may
be able to store it there instead you having to transport
it with you during the event itself.
Here for more information about bicycle
After the End of the Event
After the end of the event, you should drop off your fully
assembled bike to our supporting bike shop and they
box it up, and
it out for you.
To ship your bike from our ending town you should call our
supporting bike shop there and talk to the repair department
to schedule a bicycle disassembly and boxing. If you are
not shipping your bike using your own reusable shipping container
you should verify whether or not you need to provide a cardboard
shipping container yourself. Most
bike shops will provide you with a free cardboard bicycle
box as part of their disassembly and boxing service. You will
also need to make arrangements to your bicycle received,
unboxed, and reassembled on your own at your local bike shop.
Depending on the schedule of the supporting bike shop it
can take up to a week for them to disassemble and ship out
your bicycle. This does not include the transit time it takes
for your boxed bicycle to travel to your local shop.
Chicago Bike Shop
The Chicago bike shop is often closed when our events begin
and end or our transportation services depart and arrive
in Chicago. As a
we can pick up and/or drop off your bicycle and reusable
shipping container (if applicable) there
for you for an additional fee if you will not be able to
do so yourself before or after the event.
Here for more information about our Chicago
bicycle shipment pick up and delivery service.