POLICIES AND PROCEDURES
Service Locations and
Response Times
Service Locations
SAG vehicles will be
stationed at each active rest stop location and will
cover the ride segments both before
and after their rest stop. They can carry any item
available at the rest stops such as
water and snacks, a basic first aid kit, and basic
bicycle tools and parts.
We will attempt
to assist you directly at the location from which
you are unable to ride so that you can keep riding
from there but if we cannot
quickly,
easily,
or safely assist you there we will transport
you and your bike to the rest stop the SAG vehicle
departed from and assist you there. If we transport
you and your bike to the next rest stop, we may
not be able to transport you and your bike back to
the location on the route from which you got transported.
If after making
a reasonable effort to address your situation
in
a timely manner at the rest stop
you are still unable to continue riding, you and
your bike will be transported to the next stopping
town/ending location. In addition, all repairs at
a rest stop location and on the route before that
rest stop must be
completed before
the closing time of that rest stop.
Response Times
Once informed of a necessary support situation the
nearest SAG vehicle will be dispatched to your
location
either
from the
rest stop you most recently left or the rest stop
you are biking to. The longest distance between
any rest stops is at most only half the ride segment
distance (since SAG vehicles will be stationed
at the rest stops both at the beginning and the end of
each ride segment).
The longest distance between any rest stops
is at most only half the ride segment
distance (since SAG vehicles will be stationed
at the rest stops both at the beginning and the end of
each ride segment). For example, if the ride segment is
25 miles you are at most only about 12½ miles
(approximately 15 minutes) from SAG vehicle support
at any time.
Our goal is to provide support to you on the road
as quickly as possible once requested, but depending
on the nature of the situation a SAG vehicle will
not necessarily be able to come to you immediately.
If you or another rider has a life threatening situation
the SAG vehicle will leave immediately to address
the situation. If your bike has broken and is unrideable
but you are not in any danger it may take longer
to come and address the situation.
In all situations, maintaining the ability of SAG
support to handle any potential life-threatening
situations will always take precedence.
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