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POLICIES AND PROCEDURES
Service Locations and Response Times


Service Locations
SAG vehicles will be stationed at each active rest stop location and will cover the ride segments both before and after their rest stop. They can carry any item available at the rest stops such as water and snacks, a basic first aid kit, and basic bicycle tools and parts.

We will attempt to assist you directly at the location from which you are unable to ride so that you can keep riding from there but if we cannot quickly, easily, or safely assist you there we will transport you and your bike to the rest stop the SAG vehicle departed from and assist you there. If we transport you and your bike to the next rest stop, we may not be able to transport you and your bike back to the location on the route from which you got transported.

If after making a reasonable effort to address your situation in a timely manner at the rest stop you are still unable to continue riding, you and your bike will be transported to the next stopping town/ending location. In addition, all repairs at a rest stop location and on the route before that rest stop must be completed before the closing time of that rest stop.

Response Times
Once informed of a necessary support situation the nearest SAG vehicle will be dispatched to your location either from the rest stop you most recently left or the rest stop you are biking to. The longest distance between any rest stops is at most only half the ride segment distance (since SAG vehicles will be stationed at the rest stops both at the beginning and the end of each ride segment).

The longest distance between any rest stops is at most only half the ride segment distance (since SAG vehicles will be stationed at the rest stops both at the beginning and the end of each ride segment). For example, if the ride segment is 25 miles you are at most only about 12½ miles (approximately 15 minutes) from SAG vehicle support at any time.

Our goal is to provide support to you on the road as quickly as possible once requested, but depending on the nature of the situation a SAG vehicle will not necessarily be able to come to you immediately. If you or another rider has a life threatening situation the SAG vehicle will leave immediately to address the situation. If your bike has broken and is unrideable but you are not in any danger it may take longer to come and address the situation.

In all situations, maintaining the ability of SAG support to handle any potential life-threatening situations will always take precedence.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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