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POLICIES AND PROCEDURES
Handling Situations Requiring Medical Support


Medical situations will be handled according to following levels of decreasing severity. If there is any doubt regarding the severity of a medical situation, the procedures for the more severe level will be followed.

Level 3
Level 3 medical situations are situations that require immediate medical support services. Such situations include but are not limited to heart attacks, heat stroke, and severe trauma and injuries such as broken bones and severe lacerations.

In a level 3 situation call 911 to have EMS come out to your location, then call us to inform us of the situation. If the situation occurs on the road a SAG vehicle will immediately come out to your location to provide additional assistance.

Level 2
Level 2 medical situations do not require immediate medical support services but you are unable to ride. Such situations include but are not limited to heat exhaustion, physical exhaustion, and trauma and injuries such as sprains and severe bruises. If the medical situation occurs while riding, call us and a SAG vehicle will come out to your location and provide additional assistance.

If a medical situation cannot be adequately addressed on the road, you will need to get it addressed on your own at the supporting hospital in the next stopping town. If you cannot wait to receive medical support services we will consider the situation a Level 3 situation and will have EMS come out to your location.

Level 1
Level 1 medical situations do not require immediate medical support services and you still have a reasonable ability to ride. Such situations are of a convenience or comfort nature and include but are not limited to minor bumps, bruises, scrapes, cuts, and chafing. Level 1 medical situations are the most common and will be addressed at the rest stop locations.

If you are unsure about your ability to continue riding, you should treat the situation as a Level 2 medical situation and a SAG vehicle will come out to your location to provide additional assistance. We will never force you to continue riding if you are unsure of your physical condition to do so.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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