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POLICIES AND PROCEDURES
Supporting Bike Shops


Our supporting bike shops will be our primary provider of mechanical support services. You should always plan on getting all mechanical services and parts or accessories there. Professional mechanics will not travel directly with us and will only be available at our supporting bike shops.

Please plan on visiting the bike shops during their normal business hours if possible. The hours and phone numbers for the bike shops will be listed on each in town map.

If you know you're going to need parts, tools, accessories, or repair services at the next supporting bike shop, we strongly recommend calling them as soon as possible to give them a heads up and let them know that you'll be coming in and confirm that they will have these items available and/or be able to complete the repair services. They may be able to prepare to service your bike or have your parts or accessories waiting for you to pick up ahead of time, saving you time in the process, and also may stay open later if they know you'll be coming in late.

Many of our supporting bike shops will also be available "on call" for participants after hours in case of emergency. Because the on call phone numbers listed are typically the private home or cell phone of the bike shop owners, we will distribute them to participants only. However, do not assume that the bike shop will be available after hours even though they say they will be.

If and only if our local supporting bike shop is not available after hours, we will sell you parts on an extreme emergency basis only. We strongly prefer not to do this however because we need to maintain our parts stock for emergency situations. We reserve the right not to sell parts if doing so would jeopardize the availability of emergency parts for other participants.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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