POLICIES AND PROCEDURES
Supporting Bike Shops
Our supporting bike shops will be our primary provider of
mechanical support services. You
should always plan on getting all mechanical services and
there. Professional mechanics
will not travel directly with us and will only be available
our supporting bike
Please plan on visiting the bike shops during their normal
business hours if possible. The hours and phone
bike shops will be listed on each in town map.
If you know you're going to need parts, tools, accessories,
or repair services at the next supporting bike shop, we
calling them as soon as possible to give them a heads up
and let them know
that you'll be coming in and confirm that they will have
these items available and/or be able to complete the repair
services. They may be able
to prepare to service
waiting for you to pick up ahead of time, saving you time
in the process, and also may stay open later if they know
you'll be coming in late.
Many of our supporting bike shops will also be available "on
participants after hours in case of emergency. Because the
phone numbers listed are typically the private home or
cell phone of the bike shop owners, we will distribute them
participants only. However, do not assume
that the bike shop will be available after hours even though
say they will be.
If and only if our local supporting bike shop is not
available after hours, we will sell you parts on
an extreme emergency basis only. We strongly prefer not
to do this however because we need to maintain our parts
stock for emergency situations.
We reserve the right not to sell parts if doing so would jeopardize the availability
of emergency parts for other participants.