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POLICIES AND PROCEDURES
On Road Mechanical Support


We will be the primary providers of mechanical support on the road. Professional mechanics will not travel directly with us on the road.

Our rest stops will be the primary location for mechanical support on the road.

We will have the ability to fix common problems such as flat tires, loose seat posts, handlebars, nuts and bolts, and charging personal electronic devices such as GPS devices and cell phones. We will attempt to fix all other mechanical problems to the our best of our ability. Although we will carry a full bicycle tool kit and set of commonly used bicycle parts, tools, accessories, and personal electronic device chargers with us, these items are intended for emergency on road use only and not for general, expected usage. Doing so ensures that we will have enough parts, tools, and accessories for all participants as necessary.

Due to the myriad of potential problems that can occur we absolutely cannot guarantee that we will be able to fix all mechanical problems or have the specific part, tool, accessory, charger, or mechanical ability necessary to do so. Our staff members are not professional mechanics and we are not a bike shop. Our mechanical support is intended for emergency use only and should not be relied upon on a normal or expected basis. We will definitely not have the ability to fix any major problems ourselves that require major parts or special tools such as a bent rim.

You should not rely on us if you know or will reasonably expect to need any parts, tools, accessories, chargers or mechanical work done at all since we cannot guarantee that we will have the part, tool, accessory , charger or mechanical ability you need, especially anything uncommon, or the time to do it. You will need to carry all necessary parts, tools, accessories, and/or chargers with you if you know you will need them and also know how to perform any necessary mechanical work yourself. That way you are guaranteed that the part, tool, accessory, or charger you need will be available when you need it and the work can be done properly. Doing so will also ensure that we will have enough emergency parts, tools, accessories, and chargers for all participants as necessary.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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