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POLICIES AND PROCEDURES
Handling Situations Requiring Mechanical Support


Mechanical problems will be handled according to following levels of decreasing severity. If there is any doubt regarding the severity of a mechanical problem, the procedures for the more severe level will be followed.

If we cannot fix a mechanical problem on the road, you will need to get it fixed on your own at the supporting bike shop in the next stopping town.

Level 3
The phrase "Level 3" will only refer to a medical situation that requires immediate medical attention and never to a mechanical problem in order to this situation distinct.

Level 2
A Level 2 mechanical problem is one in which you cannot ride. Such problems include but are not limited to broken cables, badly bent rims, a broken spoke, a broken chain, and repeated flat tires.

If the mechanical problem occurs on the road, call us and a SAG vehicle will come out to your location and provide additional assistance. We will attempt to assist you at your location so that you can keep riding from there but if we cannot quickly, easily, or safely assist you on the road, we will transport you and your bike to the rest stop the SAG vehicle departed from to assist you there.

These problems will need to be addressed at the supporting bike shop in each stopping town.

Level 1
A Level 1 mechanical problem is one in which you still have a reasonable ability to ride. Such problems are of a convenience or comfort nature and include but are not limited to such conditions as loose seat posts, derailleur misalignment, wheel truing, brake cable adjustments, and all individual GPS unit related problems.

Level 1 mechanical problems are the most common and will be addressed at the rest stops. Accordingly, a SAG vehicle will NOT come out to your location on the road and provide additional assistance. If you are unsure about your ability to continue riding, you should treat the situation as a Level 2 mechanical problem and call SAG vehicle dispatch to come to your location and provide additional assistance. We will never force you to continue riding if you are unsure of your ability to do so.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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