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POLICIES AND PROCEDURES
Contacting You


All staff members will receive a list of every participant's cell phone number. In addition, the contact list of all participants who chose to share their contact information will also be distributed to all other participants.

If we need to individually contact you for any reason we will attempt to contact you by first calling or texting your cell phone. This is the fastest, most efficient way to contact you rather than going around looking around for you. It is also just about the only guaranteed way to be able contact you while riding. Please check your missed calls, texts, and voice mail often.

We will not be responsible for any text message charges you may incur as a result of us texting you.

Receiving Pertinent Tour Information on the Road

Group Text Messages
In order to inform every participant about pertinent information as it comes up directly during our events, we will send out a general group text message to every participant's cell phone (which is yet another reason to carry a cell phone with you directly on the road). This way we can quickly distribute any necessary information to everyone without having to contact each participant individually.

This information can include such things as as impending inclement weather, detours due to road construction, or changes to supported services in the next stopping town.

Daily Ride Information & Updates Line
If there is too much information to be shared in just a text message we will will leave all relevant information on the answering message to our Daily Ride Information & Updates Line at (206) 339-3766. This phone number is listed on every map and cue sheet, both on-road and in-town.

We will still send out a group text message to let you know that more information is available on the Daily Ride Information & Updates Line.

Do not leave voice mail messages on the Daily Ride Information & Updates Line since it will not be regularly checked for voice mail and we have no way of being notified that there is a new voice mail on it during our events. If you have any questions or need on-road assistance you should call SAG dispatch at 877-TOUR-ILL [868-7455] or 911.

All information on the Daily Ride Information & Updates Line will be cleared out at each night.

P.O. Box 8454 • Chicago, IL 60680 • (877) TOUR-ILL [868-7455]
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